Simple policies for service, privacy, and support.
A practical overview of how Waycore handles customer requests, setup work, access, and ongoing support.
Privacy
Customer contact details, service request information, and portal details are used only to respond to enquiries, deliver support, and manage agreed services.
Service Scope
Each project or support request is confirmed before work starts, including deliverables, access requirements, and expected timing.
Security
Administrative access, account credentials, MFA settings, and hosting details are handled carefully and shared only through agreed channels.
Support
Ongoing support and maintenance are provided according to the selected package or agreed monthly service arrangement.
Cookies
Necessary cookies support site security, admin login, portal sessions, form protection, and remembering preferences. Analytics and marketing cookies are optional and only run after consent.
Consent Records
Consent audit records include consent version, time, visitor identifier, selected preferences, page path, and hashed IP/user-agent values. Records are stored in PostgreSQL instead of local VM log files.